From: route@monster.com
Sent: Thursday, September 15, 2016 3:37 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Project Coordinator
This resume has been forwarded to
you at the request of Monster User xapeix03
|
|||||||
|
|||||||
|
|
|
||||||
|
||||||
|
STEVEN D. RICHMOND Osseo, MN • (763)
559-1401 • Steve.Richmond@comcast.net LinkedIn http://www.linkedin.com/in/stevendrichmond PROJECT
COORDINATOR ~
PROJECT MANAGER Diverse background in business operations
and project management, specifically in accurate, timely generation of client
reports and data base management in reward choices programs in one of
America’s largest reward maintenance corporations. Included were assigning
unique ID numbers and price values to data mix for customer choices with
several hundred choices offered throughout the year and that had to be
tracked and reported daily, weekly, monthly. • User Acceptance
Testing• Database Management• System Test Cases • Requirement
Gathering• Project Management• Vendor and Client Relations • Conflict
Resolution• Cost Management• Integration Management EDUCATION CAPM Project Management - North
Hennepin Community College, Brooklyn Park, MN Information Technology Program – Interstate
Business College, Fargo, ND Business Studies - Northern State
University, Aberdeen, SD Continuing Education: Microsoft Office,
Management training, Coaching, Database Management, Workplace Effectiveness,
Conducting Effective Meetings PROFESSIONAL
EXPERIENCE NORTH CLINIC, Maple Grove, Osseo,
Robbinsdale, Plymouth,
MN
Current Project Assistant · Managed project transitioning medical information to
electronic data. · Recorded required information utilizing various databases. · Prepared management reports detailing project progress. · Handled all aspects of this project. · Contract position. OFFICE TEAMS/SELECT COMFORT, Plymouth,
MN 2013 Customer Service Representative
CARLSON MARKETING WORLDWIDE, Plymouth, MN1997-2010 Account
Executive / Operations Specialist (2000-2010) Provided operational support for major
corporate client (AT&T) rewards program of over 175,000 small business
owners serviced by AT&T. Program
Management ·
Created and prepared reports showing
redemption activity, identifying product trends and used by the client to
cross check external vendor billings ·
Maintained and reconciled bank
accounts of the program. Participated in P
& L reviews ·
Continuously reviewed manual
reporting processes to design innovative, cost effective systematic
reporting changes to propose to the client. Managed these report changes
from design to implementation ·
Conducted and managed meeting
agendas Database
Management / Technical Support ·
Managed the customer service and
maintenance databases supporting client account ·
Participated in all aspects of the
creation and upgrades of internal client web site ·
Provided monthly User
Acceptance Testing (UAT) for all web site changes ·
Worked closely with client to
choose reward items and make changes to the databases ·
Participated in a team that
designed and implemented a member’s only chat room Call Center
Supervisor
(1997-1999) ·
Supervised 12 customer service
representatives in a call center supporting AT&T ·
Trained and coached
representatives to assure excellence in customer service ·
Received Customer Service
Distinction award by JD Powers |
|
|
||||||||
|
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Languages: |
Languages |
Proficiency Level |
|
English |
Fluent |
|
|
|